When you are ready to start paving, so are many others — this creates peak time season, with high demand for materials and delivery.
Palletways Announcement (10 April, 2025)
After we dispatch the pellets via Palletways network, it's similar to sending a parcel by Royal Mail Standard Post, it's impossible to know exactly when the customer's local depot will deliver or how they schedule their routes.
Our standard delivery service is an economy option of pallet kerbside by tail-lift, and all scheduled delivery times shown in the Palletways system are only estimates and not guaranteed.
The pallet delivery networks often experience peak periods, either at certain depots or along trunk routes, during which delays can occur. As one of their clients, we do not have full visibility into the operations of each individual depot. Delivery delays may occasionally happen, and this is common across the paving industry.
Whether you purchase from us or from other suppliers, the delivery process is largely the same, as very few paving companies operate their own nationwide logistics networks. Most rely on third-party pallet delivery services. Therefore, all paving suppliers are generally the same when it comes to delivery services.
Builders who have purchased paving materials from multiple suppliers often understand these occasional delays more easily, as they are familiar with the realities of the paving industry.